Refund policy

Returns and refunds:

  • We take great care to ensure our products fit well and welcome you to try on your purchase in the comfort of your home. If you are not satisfied with your purchase please contact us at [email protected] within 2 weeks of delivery, in your email please share the following details:
    • Your name and order details
    • The product/s you are returning
    • The reason for returning the product
    • In case you are interested in exchange, please confirm what size you would like the product exchanged for

Once we receive your request, we will reply back (within 24 hours) with a confirmation that we have receive your request. This applies also in cases you receive a faulty item.

 

Easy step by step return guidelines-

  1. Fill out your return form on your packing list and place it in a securely sealed shipping container.
  2. Make sure any old labels on your package are removed or obscured and affix your shipping label.
  3. To track the returned package, the tracking number should be sent to the customer service email tutu.f[email protected]
  4. Address your package to:

TUTU.B (Duchovni)

Returns Department
Fierberg 20
Tel Aviv 6382715
Israel

 

Please ship the items within 14 days of delivery in their original condition (unworn, unwashed, and unused).

 

  • All merchandise must be returned unworn, unwashed, in their original condition and packaging.
  • All tags must be attached and packaging in its original condition, including the protective hygiene seal for the swimwear.
  • Purchased items can only be exchanged for a different size or in case the item is faulty. Should you prefer an alternative style or color, please return your item and purchase the new piece separately.
  • Exchanges are based on availability, in case you wish to exchange an item due to a wrong size you will be charged the costs of the delivery.

America & Europe:

Destination

Delivery Cost

Delivery Time

North America

30$

Up to 10 business days

Europe

25 $

Up to 10 business days

Israel

Free delivery from 100$ and up 

Up to 4 business days

Other international Shipping:

Destination

Delivery Cost

Delivery Time

Australia, New Zealand and Oceania

30 $

Up to 14 business days

 

  • In case you exchange a faulty item it will be shipped back to you free of charge.
  • In case you return an item that was sold in sale/reduced price, you will receive a refund (according to the conditions presented) in the exact amount of your purchase and not in the amount of the original price.
  • You will receive a full refund for the item (not including shipping costs), within 14 business days to the original form of payment after we receive the return items back to us. The refund will be given only in case the item is returned unworn, unwashed, in their original condition and packaging
  • TUTU.B has the right to deny a return if the merchandise returned does not meet our return policy requirements.
  • Shipping charges cannot be refunded.

 

If you have any further questions, please contact us.